Downtime
Incident Report for Asana
Postmortem

Incident: A scheduled, manual deployment led to abnormally high load on our reactive data loading layer, overloading it. Application level caches were slow to update, and a subset of data returned to customers was stale.

Impact: Although application writes continued to be successful, a subset of customers experienced delays in viewing their changes to the Asana webapp from 2022-12-21 00:27 - 01:52 UTC. By 02:20 UTC, tabs that were loaded or refreshed no longer contained stale data. By 03:10 UTC, all users were no longer seeing stale data.

About 2% of customer API requests also experienced timeouts until 01:52 UTC. Affected API customers would have seen persistently failing API read requests.

Moving forward: We have identified operational changes to reduce the likelihood of incidents and decrease the time to resolution.

Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

Posted Dec 23, 2022 - 19:45 UTC

Resolved
This incident has been resolved.
Posted Dec 21, 2022 - 03:52 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 21, 2022 - 03:51 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 21, 2022 - 02:43 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 21, 2022 - 02:11 UTC
This incident affected: App, API, Mobile, Automations and Background Actions, and Webhooks and Event Streams.