Major Incident
Incident Report for Asana

Incident: During a routine hardware change, a misconfiguration of our load balancer health checks caused EU load balancers to be marked as unhealthy, rejecting all requests from users. 

Impact: Asana was unavailable to load new sessions for EU users for 135 minutes, with only existing sessions able to be used. No customer data was lost.

Moving forward: As a result of this incident, we are working to simplify load balancer architecture and improve operational processes around hardware changes.

Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

Posted Feb 23, 2022 - 18:43 UTC

We are currently investigating this issue.
Posted Jan 20, 2022 - 20:00 UTC